Refund policy
Our products are guaranteed for 1 YEAR - Blue Light Mentality will replace or repair the item should you experience any defects in craftsmanship or breakage.
If you directly damage, break or lose the item - you will not be eligible for the 1 year guarantee.
If we have already replaced your items more than once, then you will not be eligible for a second replacement.
To be eligible for a refund, your item must be unused, in the same condition that you received it and within our 14-day guarantee. It must also be in the original packaging.
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*If you are returning prescription glasses, we do charge a £15 fee, we cannot re-use these glasses as they are made to order*